Express RTA Cabinets

Frequently Asked Questions

We've got the answers to your most frequently asked questions. Don't see your question here? Simply send us an email and we will respond back to you with the answer to your question.

1How long does my design take to complete?
Typically, we complete your design within 1 business day, often the same day.
2When will my order ship?
After payment, orders are transmitted for shipment, as the order is prepared a shipping list is reviewed for accuracy, this process typically takes 1-2 business days.
3How long will my order take to arrive once it ships?
Typical transit time is 2-4 business days. The freight company will contact to schedule the exact delivery day.
4What if something on my order is out of stock?
Occasionally, there may an item out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:
1) Ship all in-stock items right away and the out-of-stock item(s) when they come in.
2) Wait until all items are in, then ship complete.
3) Cancel the out of stock item.(s)
4) Switch the out of stock item(s) to another item that is in stock and ship the order (ex: switch a 15″ drawer base to a regular 15″ base, or a 21×30 wall cabinet to a 18×30 wall cabinet with a 3” filler). If the items being changed result in a higher cost, you would be responsible for the difference and if they are a lesser cost, you would receive a refund for that amount.
5Should I refuse a damaged item on delivery?
No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. take a photo documenting the way the shipment was received. ​ Please make sure to contact us within 5 days. The cabinet manufacturer reserves the right to determine the most cost-effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door may receive a new door only – not an entirely new cabinet.
6How long do I have to open my cabinets and check for concealed damage?
You will have 5 days to open all cabinet/accessory boxes and inspect for any damages, defects, or missing items. After your order ships, you will receive a shipment confirmation email that will detail how to inspect your order, please look out for this email. You will also receive a phone call with this information. If anything is missing, damaged, and/or defective, please notify us within 5 days.
7Should I assemble a cabinet with damage?
No, if any cabinets are damaged, please do not assemble these cabinets. The pictures needed by our claims department must be unassembled cabinets. Due to manufacturer guidelines, replacement parts will not be issued for cabinets that are already assembled because the manufacturer does not know the damage did not occur during assembly.
8What should I do with damaged cabinets?
If there is freight damage, please hold on to the damaged items until the freight company concludes the claim process. This will not delay the processing and shipment of your replacement parts. The freight company has the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of. If a carrier requests to see damages and they’re no longer available, you may be responsible for paying for the replacement parts that were shipped out.
9What if something is missing? ​​
You will have​ ​5 days to open all cabinet/accessory boxes and inspect for any damages, defects, or missing items.
10If something in the box is damaged will I get a replacement cabinet?
Depending on the damage, in most cases, a replacement part will be sent, not an entire new cabinet. We reserve the right to determine the most cost-effective and efficient method to correct damaged and/or defective cabinets/accessories. For example, if a door is cracked, you would receive a new door, not a whole new cabinet.
11Part of my order was received damaged can I return it?
There’s no need to return a damaged part, we will be able to get you the replacement parts/cabinets that are needed. If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 30% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver provided you).
12What if I need to cancel or make changes to my order?
After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping.
13What about warranty?
Premier Collection Warranty Coverage:
Limited 5-Year Warranty on Cabinets to the original purchasing consumer from the date of original purchase that the cabinets will
be free from defects in material and workmanship under normal use and proper care. Limited Lifetime Warranty on Drawer Slides
and Hinges to the original purchasing consumer as long as they own the product. We warrant that the drawer slides and hinges
shall be free from defects in material and workmanship under normal use.

Essentials Collection Warranty Coverage:
Limited 1-Year Warranty on Cabinets and on Drawer Slides to the original purchasing consumer from the date of original purchase
that the cabinets will be free from defects in material and workmanship under normal use and proper care. Limited Lifetime
Warranty on Hinges to the original purchasing consumer as long as they own the product. We warrant that the drawer slides and
hinges shall be free from defects in material and workmanship under normal use.

14What is your shipping policy?
We ship all orders in the timeliest manner possible, anywhere in the Continental United States that has normal access and does not require special handling to reach the site. The company is not responsible nor liable for any delays in the shipping of your product due to transportation delays, weather issues, or any unforeseen delays that are out of our control. The shipping lead-time will depend on which cabinet style purchased and the destination zip code. Items are shipped using a third-party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Express RTA Cabinets. The destination must have “normal access” (accessible by a 53’ semi) and must be within the continental United States. Deliveries include one attempt by the shipping company to deliver the product to the customers. An individual of 18 years or older needs to be present to accept the products. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling costs.
15It is the customers responsibility to prepare a clean, dry, and accessible area to accept the cabinets?
The products will not be unloaded into the home but, rather drop shipped to the garage only. If no garage is available, curbside unloaded is the next available option. Once the products are delivered, it is the customers responsibility to make sure the order is complete and all items are received. The driver will not unpack the cabinet boxes however if a cabinet box appears to be damaged you may ask to remove the cabinet for further inspection. If you detect any missing items or damaged items from the shipment, you must document them in writing on the paperwork provided by the driver.
Express RTA Cabinets is not responsible for loss or damage that occurs during shipment; thus, it is crucial that you report any visible damage to in the presence of the carrier representative. Damages caused during shipping are not covered under the warranty. All damaged items must be reported within 5 (five) days after the product has been delivered. Please make sure to take clear photos showing any damage.
16We had a measurement error; can I return a cabinet?
Yes, absolutely, as long as the item you wish to return is in the original packaging and it has not been opened. Box must be sealed correctly to ensure shipment back to us. Just contact customer service and they will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of our multiple warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item.
There is a 30% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself. Refunds for returning items may take up to 60 days for complete processing with your credit card company.
17What do I do on delivery other than unload the cabinets?
It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any back-order stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc. If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing, it must be noted on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order. If shortages are not noted on the BOL, we will not be able to reship these items free of charge.
In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the shipping paperwork (Bill of Lading – BOL) on your delivery.
Express RTA Cabinets


Once your order has arrived at the carrier’s location in your area, one of their representatives will contact you to schedule a delivery date and time.

We recommend that at least 2 people be present at time of delivery since our cabinets are solid and heavy!

There should be no external damage to the packages. You are responsible for inspecting the freight for external damage while the driver is still present.  

In the event of damage, you must make note with the delivery driver. Please note the damage on the delivery receipt and contact us immediately.  If parts appear to be missing please contact us immediately. We will ship any missing part(s) in a timely manner. Inspection consists of boxes that show obvious breakage, tears or rips in the outer packaging. If you find any freight damage after the driver leaves it is your responsibility to file a claim with the freight company. 

If the delivery driver refuses your inspection of shipment, please note the following on the delivery receipt:
“POSSIBLE CONCEALED DAMAGE, DRIVER WILL NOT ALLOW ME TO EXAMINE FREIGHT” then sign where required. We recommend taking a photo of this signed portion for your records.

Acceptance of shipment and signing the delivery receipt by you or your representative/s is an acknowledgment that your merchandise was delivered in a satisfactory condition and you are releasing the freight company and Express RTA Cabinets from all damage claims.

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